Guarantee FAQ

Orders

• My order is late, what can I do?+

  We are sorry that your order is late.

   

  If the expected ship date of your order changes due to unexpected events during production, we will immediately notify you with the exact reason of the delay, and we will try our best to accomodate everything accordingly.

   

  If you have not received this notification or have any additional questions please contact us at success@3dspro.com straight away.

Customer Supports

• How should I contact 3DSPRO if I have questions?+

  If you already have a customer success manager, we would recommend you to contact him/her directly.

   

  If you are new to us or having some general questions, we can be reached out very easily by the following methods:

   

  Phone: +852 6747 5414

  Email: success@3dspro.com

  WhatsApp (Bussiness): +8613612668507

  Office Registered: Ho King Commercial Centre RM 1604, Fa Yuen St 2-16, Mong Kok, Hong Kong

• What can I do if my spray-painted parts have issues?+

  If you encounter any issues with your spray-painted parts, please do not hesitate to contact us. We are here to help you and ensure your satisfaction. You can reach out to our Customer Success Manager or use any of the following methods:

   

  Email: success@3dspro.com

   

  WhatsApp (Business): +8613612668507